The cancellation terms and payment schedule shown in your written offer form part of the confirmed reservation and take priority over general website information. Please review them before making a payment.
If you need to cancel or change dates, contact the Rimal team as soon as possible and quote your reservation reference. Any refund, credit, date change or no-show charge is handled according to the offer you accepted.
Where exceptional events make travel or the stay impossible, contact the team with the relevant information. Rimal will review the situation fairly, taking into account commitments already made to local partners and any mandatory legal rights.
This policy is provided by RIMAL TATA CAMP SARL AU. For company and regulatory details, see Legal information.